Contact, help & advice
Looking for your order's shipping details or planting instructions? You may find the information you need via the 10 most frequently asked questions below or on our extensive questions & answers page.
Frequently asked questions
We ship all orders during the correct planting season. Estimated dispatch times are provided in our shipping schedule.
Adding items to an existing order is possible providing your order hasn’t already been processed, which happens close to the time that your order is due to be shipped. If you would like to add to your order, please email email@example.com stating your order number and the items you would like to add.
Please email firstname.lastname@example.org straight away if there are any problems with your order or delivery. We will assist with any delivery issues - the sooner you contact us about a delivery issue, the quicker we can rectify it for you. If you are concerned about any bulbs in your order, please email us within 14 days of delivery and include a photo if possible. We will be happy to advise and resolve any problems.
We don't make a catalogue, but the full range with up-to-date prices and offers is available to view on our website anytime. If you prefer to order over the phone, or know someone who would love our bulbs and plants but do not have access to the internet, please call 0044 330 808 7304 and we will be happy to take an order over the phone or discuss our range.
The number of bulbs you will need per m2 is available on each product page, and there is additional guidance in our online blog post How many bulbs do I need? Flower bulbs per m2 guide. This provides typical bulb spacings and helps to give an idea of how many you will need to fill the space you have available.
You should unpack your parcel as soon as it arrives and open up the packets. We advise that all bulbs and plants are planted as soon as possible while fresh. Storing them for weeks can result in the bulbs naturally deteriorating. If you are unable to plant them straight away, you can usually store them for a short while. Store the bulbs in open packets in a cool, airy place which is free from rodents. You can read more about bulbs and what to do when they arrive in our blog post Flower bulbs — a guide to bulb planting and care.
We want you to get the best out of your bulbs and plants, so we provide full planting instructions for all varieties on our planting instructions page. Simply select the plant type from the spring or autumn plant lists to find out how to get them off to a good start. You'll also find tips on how to care for them through the season.
This very much depends on the type of bulb you have. Some return year after year, and others are treated as annuals. Generally speaking, it is best to deadhead all flowering bulbs once they have finished flowering, and allow the full stem and leaves to turn yellow or die back completely. Whilst green, the leaves and stem are feeding the bulb for next year. Our blog post Flower bulbs — a guide to bulb planting and care provides some helpful tips about bulb aftercare.
Bulbs and plants are a living product and need to be planted within the same season that they are supplied, ideally as soon as possible. Bulbs and plants naturally start to deteriorate over time if they remain unplanted, and will not store until the following season or year.
Planting for colour which lasts throughout the year involves choosing a selection of varieties with different flowering times. Varieties from our spring range typically flower in summer and autumn. Varieties from our autumn range typically flower in winter and spring. You can use the flowering time filter to narrow down the selection and choose varieties which provide colour at specific times of the year. You can find lots more information in our blog post How to achieve year-round colour with bulbs & plants.
For other enquiries and advice, please contact our dedicated customer care team who will be happy to assist you.
Contact us by email
Please send an email to email@example.com — If you are e-mailing us about an order, please provide your order number. We aim to reply to your message within 48 hours.
Please check your junk mail for our reply to your query or add firstname.lastname@example.org to your email 'safe senders' list to ensure our response arrives safely in your inbox!
Contact us by phone
If you would like to speak to us, please call customer care on 0330 808 7304 — Leave us a message and we'll call you back as soon as possible.
NB: If calling from outside of the UK, please dial 0044 330 808 7304
Since we are lucky enough to have our headquarters right in the blooming heart of the famous Dutch Flower Bulb Region—only 2 minutes from Keukenhof Gardens—we are able to always supply a fresh crop of flower bulbs, directly from the fields!
Farmer Gracy Ltd
Bulb Trade Park 3
2211 SW Noordwijkerhout