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General Terms & Conditions


To ensure you receive the best quality flower bulbs, we will ship your flower bulbs when they are ready for planting. We therefore advise you to plant the bulbs as soon as possible after receipt.

Farmer Gracy takes responsibility for the gardening elements within control. Since we have no control over the weather, critters, sunlight, moisture and similar regional factors that may impact the growth of flower bulbs in your garden, we cannot guarantee that your flower bulbs will grow under any and all conditions.

What if my shipment arrives damaged?

If one or more products arrive damaged at your door, please contact Farmer Gracy's Customer Care by completing our contact form or by calling 0330 808 7304 and a claim will be initiated with the carrier. You will need to retain the package(s) for a minimum of 14 days, as we and the parcel company may want to inspect the damaged product.

We will reship the replacement product after the delivering carrier has approved the damage claim and product has been returned back to our warehouse. If we are currently out of stock of that item, we will gladly offer a substitute, or you may wait until the next shipping season for your area. We are not responsible for shipping delays or damage in shipment. We will not honor claims that are made more than 24 hours after receipt of the damaged product. After expiry of the terms mentioned above, customer is deemed to have approved the products delivered. For any concerns about your order, please contact us at customercare@farmergracy.com or by calling Customer Care on 0330 808 7304

Refunds

Please read our Returns & Refund Policy.

Changes to an Order

Once an order has been placed, please submit any changes at customercare@farmergracy.com. Due to logistical reasons we cannot make changes to an order less than 14 days before your order will be shipped from The Netherlands.

Offers, discount codes and vouchers

All offers are subject to availability. Valid offer codes can be applied at checkout, only one offer code can be used per order. Discount codes can be applied within the valid timeframe and end dates apply to most offers. Expiry dates of all offers can be found within the Farmer Gracy branded advertising or marketing material it is associated with. If you are unsure when your offer code expires, please feel free to contact customercare@farmergracy.com for more information. Discount codes or vouchers can't be used to add items to an existing order. Offers can't be redeemed against gift cards or previous orders. Offers exclude delivery charges, except for free postage offers. Please note that we are not associated with any third party discount or voucher code websites and are not obliged to honour discounts which are promoted without our permission when they are not valid or have expired.

Order Cancellations

Please contact us as soon as possible if you wish to cancel your order.

Liability

We give no warranty, expressed or implied, as to description quality, productiveness or any other manner of any seeds, bulbs or plants we sent out, nor will we be in any way responsible for the crop.

Our liability is limited to the purchase price of the flower bulbs. Your decision to purchase from Farmer Gracy Limited confirms your acknowledgment and acceptance of our policies.



      ©2021 Farmer Gracy Ltd •  All rights reserved



      ©2021 Farmer Gracy Ltd •  All rights reserved  •  Farmer Gracy Limited is registered in the United Kingdom: #11663775  •  Farmer Gracy® and its logo are registered trademarks of Farmer Gracy Ltd