Shipping policy

You’ll be charged only once for delivery on your order, unless your order qualifies for free delivery.

To ensure you receive the best quality plants and bulbs, we will ship them to you after they have been harvested and prepared at the correct time, and at a suitable time for planting. As bulbs and bare roots need to be harvested at the correct time and in favourable weather conditions, this sometimes means you’re they will be dispatched earlier or later than expected. Sometimes the shipping of your order will be delayed slightly due to factors including harvest times, weather, government sanctions, inspections and customs delays. We work hard to process all orders as quickly as possible during shipping season and try to stick to our schedule. However, delivery times provided on our shipping schedule and order confirmation emails are estimated and are not guaranteed.

All items in your order will be shipped together. The shipping season for summer flowering bulbs is between mid February and mid May. The shipping season for spring flowering bulbs is between late August and early December. If you place a pre-order (outside of shipping seasons) we will ship your order as soon as possible once the shipping season commences. Please see shipping schedule for estimated dispatch times.

The address will be printed on the label exactly as it is inputted on the online form when placing your order. We are not responsible for lost orders where the incorrect address has been supplied. Please ensure the full address, post code and phone number are full and correct so that your order can be delivered securely and on time.

We will send a shipping confirmation email with a tracking link when your order is shipped. Please contact customercare@farmergracy.com as soon as possible if you notice a delay on your tracking so we can help to rectify any problems.

If you will be away when your delivery is due, please notify us at least three weeks in advance of your departure so we can arrange to delay your shipment or to ship to an alternative delivery address.

Upon delivery, open your parcel immediately and open the packaging that the bulbs or plants are supplied in. Read through any instruction leaflets supplied in your parcel. Planting instructions for all plant types can also be found on our website.

Problems with your order on arrival

We, as the seller, have a legal duty to supply goods which are as described and fit for purpose. If you feel your items are not fit for purpose or as described, please email customercare@farmergracy.com within 14 days of receipt of the goods.