Refund policy

Damaged/faulty items

We advise that parcels and packaging are opened on arrival. Please notify us by sending an email to customercare@farmergracy.com within 14 days of receiving your parcel to let us know about any items have arrived damaged or are not fit for purpose. You may not need to return the items, but you will be required to send a photo of the item(s) so it can be assessed by our horticultural experts. If the item is deemed unviable or too badly damaged to thrive, you will be issued a refund or replacements will be arranged if available.

Returning your order

Due to the nature of our products, we ask you to contact us first before returning any items. Our staff will be glad to help resolve any issues. You can contact us by emailing customercare@farmergracy.com or by calling Customer Care on 0330 808 7304. We do not offer free returns, so the return postage will be at your cost.

Should there be anything wrong with the items you have ordered and received, please notify us within 14 days of receipt by sending an email to customercare@farmergracy.com or by calling Customer Care on 0330 808 7304 and we will be happy to resolve any issues. Depending on the circumstances, you may not need to return items to us.

If you have changed your mind about your order and wish to return it in part or full, you can do so within 30 days of receipt and a refund will be issued. Please contact customercare@farmergracy.com within 14 days of delivery if you decide to return your order in part or full and we will provide you with further instructions. Once items are returned, a refund will be issued.

Failure of bulbs and plants

Farmer Gracy takes responsibility for the gardening elements within control. Since we have no control over the weather, pests, sunlight, moisture and similar regional factors that may impact the growth of flower bulbs and plants in your garden, we cannot guarantee that your flower bulbs will grow under all conditions and in all climates.

Requirements of bulb and plant varieties do vary and can be very specific. Full growing instructions for each plant type are provided on our website. We take no responsibility if your bulbs and plants fail due to being grown in the incorrect conditions, planted at the incorrect time, the instructions are not followed or if they are not provided proper horticultural care. We will not be liable for poor performance or failure of bulbs or plants supplied, due to a cause beyond our control, for example pests, diseases, weather and incorrect growing conditions.

In the case of failure to grow, we request that you notify us by emailing customercare@farmergracy.com within six months of the order being delivered, or at the time when the plants should be in growth. It is helpful if you can provide a description or photo of the current condition or growth of the bulbs or plants so that our horticultural experts can advise accordingly. If it is deemed that the plants have indeed failed due to poor plant health or quality, you will be credited or replacements will be arranged.

Incorrect flowering

If your plants or bulbs flower the wrong colour or you discover you have been sent the incorrect variety, please contact customercare@farmergracy.com including photos. You will be offered replacements or a credit note if you have been sent the wrong variety by mistake. This may not apply to cases where the correct plant varieties have been supplied, but are showing slight colour variations.